FAQ's

Q. WHEN AND HOW CAN I ORDER?

All PRETTY AFFLUENT designs are handmade to order with love and precision. Each order placed can take from 2-4 weeks to create. For this reason, each collection is available to order twice a month which ensures enough time to bring each order to life.  

 

To find out when PRETTY AFFLUENT designs are available to order, you can join the mailing list which can be found at the bottom of this page. Alternatively, you can keep updated on the PRETTY AFFLUENT Instagram page @prettyaffluent

Q. WHERE DO YOU MANUFACTURE?

Every item is handmade from start to finish by myself, Frances, the founder of PRETTY AFFLUENT.

 

The only garments that are manufactured externally include the TABITHA coat from my most recent collection, where I worked with a factory based in London. They comply with ethical standards of working conditions as well as employee welfare made a priority.

I will only ever work with local businesses to create PRETTY AFFLUENT designs. It is an important part of the brand to be able to tell you exactly where and how your clothes are made.

FB3D8D14-9C79-402D-B782-44156A622F26.JPG

Q. HOW DO YOU MAKE YOUR DESIGNS?

So much time, thought and planning goes into creating PRETTY AFFLUENT garments. I start by creating inspiration boards and usually stick to a theme. This is when I start to sketch and play around with different ideas of how I want the design to look. A lot of time is usually spent sourcing fabrics as this is what can make or break a design. I move onto sampling to see if my ideas will work, I will adapt the design at this stage if necessary to get it just right. 

Each design is different and the process may vary but it's my favourite thing to be able to bring my ideas to life, especially when I get to see so many of you wearing the creations.

6CD7B1BD-8532-4514-9564-0DF7D67BCB28.JPG

@mollyjoxoxo wearing the MADEMOISELLE dress and ROSÉ IN PARIS headscarf

Q. HOW LONG DOES EACH ITEM TAKE TO MAKE?

As each item is handmade to order by just myself, I only take a small amount of orders at each time. This is so I can dedicate my time and attention to bringing your new beautiful garment to life! The lead time for your order to be made is around 2-4 weeks. Each garment is different as some are more embellished and complex to make than others so there is no set number of hours it can take to make each garment.

If you are placing an order for the 'TABITHA' coat, the lead time is slightly longer around 4-6 weeks as this design is made by the factory who work to a different timescale. 

Q. DO YOU ACCEPT RETURNS/REFUNDS?

If you have ordered from the READY TO WEAR collection, returns and refunds are accepted on the following conditions: 

- The item is UNWORN 

- The item is returned in the ORIGINAL PACKAGING with TAGS

- The item is returned within 14 days of receiving your order. 

Please also note if you are sending an item back for an exchange/return/refund you will be kindly asked to cover postage costs.

To complete a return (or exchange) please contact prettyaffluent@gmail.com for a returns form. 

Any item from the following is NON-RETURNABLE/NON-REFUNDABLE:

MADE TO ORDER 

AUTUMN/WINTER COLLECTION

SPRING'22 COLLECTION 

This is due to the fact that each item is handmade to order just for you, lot's of time and effort is taken to create your order. Alterations can be made for a small fee, please get in touch by email at prettyaffluent@gmail.com 

Please also note if you are sending an item back for a refund or alterations, you will be kindly asked to cover postage costs.